“Dear Ed,
I just wanted to send a not just to thank you for building us a beautiful and wonderful pool. We have used the heater. David enjoyed swimming all winter and  just as you said, the heater is energy efficient!

We are going home to Tennessee at the end of this month (have been here since mid-November) but look forward to our May return and our “delicious” pool!
Thanks so much!” – F.G-Smith

” This is a brief note to thank you for the excellent work you did refinishing our pool and done in a most professional manner.”  – Paul M. Luvone, President Sea Dunes Green Turtle Association

“I want to inform you of my complete satisfaction with the expert job of re-finishing my pool. From our first meeting during the estimate phase until the process was complete, you have fulfilled all you promised and actually went beyond my expectations with some special extras!!
All your staff workers were outstanding–courteous–polite–accommodating and professional–extra effort to please was always obvious.
Again, you have my complete recommendation for outstanding service and quality workmanship.
Please feel free to use this as an endorsement to potential customers and use me as a personal reference.” – Ron Soviero

“Dear Ed & Jeremy,
Thank you so much for the beautiful work on our pool. We absolutely love it! We also appreciate the professionalism of your employees. Thanks again!  – The Sikorski Family”

BIG THANKS TO ALL!
GREAT JOB
GREAT POOL
GREAT PEOPLE
D COX

Dear Ed,
Our family would like to thank you and your staff for our beautiful new pool.
We have had many occasions over the years to work with business and service professionals.  It is a pleasure to tell you that our experience with you and your men was one of the best.  Everyone was professional, cheerful and respectful.  They worked very diligently and put in some long hours.
Hard work and good service seem to be the order of business for “Ed’s Pools and Spas.”  Keep up the good work!

Sincerely,
John Harker

Dear Ed & Staff,
It is our pleasure to send you this letter today.  We are so thrilled with our new pool and patio area; we can’t thank you and your employees enough!
We would like to especially thank you for the strong cooperation we felt from you and your staff during the installation.  We had many questions and a few concerns and all of those were met with respectful and helpful explanations.
We will happily refer you to anyone we know needing the services you offer.  Please feel comfortable sharing this letter with your prospective clientele.
Once again…our many thanks!

Sincerely,
Bob & Annie Meyering

Dear Ed Iannarelli and Staff,
Thank you for doing such a great job on our pool.  We enjoyed dealing with your workers and contractors during each construction phase.  When we had questions, every response was polite, professional and informative.  With our new home and yard already complete, we expected the pool construction to be very disruptive, but it was not.  The area was always clean, safe and well organized.  We will highly recommend your company to all of our friends and neighbors.

Thank you,
John and Laureen Neff

P.S. Another dream comes true.

Dear Mr. Iannarelli,
I’m writing this letter to extend my thanks and those of my wife for the splendid job you and your crews did in rebuilding the swimming pool and pool deck at my residence.  The original work was completed in 1977 and with a cracked deck and pool interior, with resulting significant leakage, restoration was clearly in order.  Your company made my old pool look brand new.  We are very happy with the result.  We also feel that the construction has considerably enhanced the value of our home.

I appreciate the timeliness and professionalism of your work.  I was also impressed with how easily your crews dealt with the difficult situation caused by spring leaves falling in large numbers from large oak trees surrounding the construction site.  I should also mention the courtesy and good humor exhibited by you, your son Jeremy, and the rest of your workers.  I have had a lot of construction work done at my residence over the past 20 years and in my experience, the good attitude of your people is exceptional.  Finally, I found all of the folks at Ed’s Spas and Pools, construction workers and office personnel alike, very receptive to special requests I found myself making during the course of the construction.

To sum up, my wife and I believe your company is outstanding, and would not hesitate to employ you again, or to recommend you without reservation to our friends.  We are extremely pleased with the value of the service we received.

Sincerely,
Rodney O. Rogers

Dear Ed,
I want to thank you for the wonderful job you and your excellent staff did in building our pool.  Your professionalism is a rarity in today’s world.  You stayed to your quote.  You started when you said you would and you finished pretty much on time despite weather problems.

I especially enjoyed working with David and Peter.  They were great to work with and seemed to put up well with my high level of involvement.

I was especially impressed that when I did have one minor problem after the final bill had been paid that you still cheerfully and quickly remedied it.  Again, thank you and you can rest assured that I will recommend your services to anyone interested in building a pool.

Sincerely,
Tim Suddard

To All Staff at Ed’s Pools,
The pool and pool deck you built for my family has been completed for now 2 months.  We are enjoying our pool very much with no issues at all.  Therefore, I am further compelled to write you an official letter of appreciation.  My wife Kathryn and I wanted to fully express our gratitude just as your team was finishing our pool a few months ago, but time slipped away and we did not get the chance to properly do so.

To all of the staff, please accept this letter as a small token of appreciation.  There is much more that could be said and done to show our thanks:

First to Ed — You are a true professional that cares about your product and the customer equally.  You are a rare find in this area.  In the beginning stages of our buying experience, which mainly involved budget constraints and design, you and the office staff handled our needs with delicate care and concern just as if you were family.   For that we thank you, and now view you as a small part of our family.

Next to Jeremy — Thank you for promptness and thorough work.   I will never forget the day when you showed-up with the backhoe on the exact day, and exact time, established the day my wife and I signed the agreement with your father Ed.   Before that day I was still slightly nervous and skeptical.  But as you left my house at the end the day, I felt much more as ease and realized that I am indeed dealing with upstanding pool professionals.

To Danny — Your jobsite presence and leadership was clearly recognized from day two!  Thank you for your obvious commitment to excellence in every hour of every day you were at my house.  By the time you left my house, at the end of the project, my two young boys even realized you as being a master craftsman…even saying that they wanted to build like you one day.

To Don — Thank you Don for your likewise professionalism and particular wisdom that you brought to my house every day.  I heavily leaned on your input and experience.  My wife and I enjoyed speaking with you every time we went out to review the progress.  Often it was your advice and direction that resulted in what I felt as maybe a small issue was actually a big issue that required specific analysis and decision.   It was good to get to know you.  Best wishes to you and your family.

To Chris — I appreciate you going the extra mile in showing me how to operate finished product technicalities of our new pool.  Along with your solid work in constructing my pool, it was your direction and experience that helped me learn to operate the item we purchased.  You are a true professional and my wife and I appreciate you very much.

Finally to Ed again and his office staff — Thank you for preforming well on the small things such as vendor communication, timeliness, city inspector relations, timely feedback and timely progressive updates.  You should be proud of your crew.   Please know that I will be recommending your company to everyone I know looking to purchase a pool.

Closing word:  To any prospective pool buyer that is considering Ed’s Pools — You should know that the pool Ed built for me was an everyday, common man’s, pool that seemingly most any pool company could have built.  As I shopped pool companies I fully knew that my pool approach was one that some might consider ordinary.   But in the end, Ed was so creative with our budget that we now have what I feel is a luxurious pool and pool deck; one that very much exceeded my expectations.  So you might hear, correctly I might add, that Ed’s Pools is a “Luxury Pool Builder”…  Well that is true.  But please do not be deceived into thinking that Ed is “the most expensive” pool builder in the area.  Indeed he is not.  As a matter of fact, Ed took my budget and ultimately added value to that budget.

Sincerely,
Kathryn & Avery Smith
Port Orange, FL
2013